Ride FRSH Relaunch: Frequently Asked Questions
As we gear up for our exciting relaunch, we've compiled answers to some common questions to ensure a smooth transition for our valued subscribers.
1. What will happen to my current 2-pack subscription?
Starting March 15th, all existing 2-pack subscriptions will be automatically upgraded to our new 4-pack plan. To show our appreciation for your loyalty, we're including a FREE gift pack featuring 14 of our signature scents with your first upgraded shipment.
2. I canceled my subscription a while ago. Can I still benefit from the new offers?
Absolutely! Reactivate your subscription and enjoy your first month on us. Use code FREEFRSH at checkout to claim this offer.
3. I have orders that I never received. What should I do?
We apologize for any past delivery issues. To address this, we've enhanced our shipping process to include tracking on all packages. If you're missing any orders, please email us at hello@ridefrsh.com or send us a direct message on Instagram. Our newly expanded support team is ready to assist you promptly and will ensure you receive any missing items immediately.
4. Can I trust that my packages will arrive on time?
Yes! With our improved shipping system, all packages now come with tracking information, allowing you to monitor your order every step of the way. We're committed to ensuring your Ride FRSH products arrive safely and promptly.
5. What's included in the new FRSH Car Cleaning Kit?
Our upgraded FRSH Car Cleaning Kit is designed to keep your vehicle spotless and smelling amazing. The kit includes:
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Premium Mini Vacuum: Compact yet powerful, perfect for eliminating crumbs and dust from every corner.
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Microfiber Towels (2-Pack): Double-woven for durability, ideal for streak-free cleaning of your dashboard, seats, and windows.
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Luxury Scented Spray: Choose from upscale fragrances like Luxury Hotel, Oud, or Premium Sandalwood to elevate your car's ambiance.
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Signature Hanging Paper Air Fresheners (5-Pack): A selection of our classic scents to keep your car smelling fresh.
For a limited time, enjoy 30% off the FRSH Car Cleaning Kit. Upgrade your car care routine today!
6. How do I choose my preferred scents with the new 4-pack subscription?
Our new subscription model offers full customization. Each month, you'll have the opportunity to select your favorite scents from our collection, ensuring you receive the fragrances you love most.
7. What if I prefer fewer than four air fresheners per month?
We understand that preferences vary. While our standard subscription is now a 4-pack, please contact our support team to discuss alternative options that may better suit your needs.
8. How do I contact customer support?
For any questions or assistance, reach out to us via email at hello@ridefrsh.com or send us a direct message on Instagram. Our dedicated support team is here to help and will respond promptly to your inquiries.
We're thrilled to embark on this new journey with you and are committed to enhancing your Ride FRSH experience. Thank you for your continued support!
